A phone call suddenly broke the calm in JINPOWER’s office. On the other end of the line, an anxious voice reported a serious issue: the lettering on the pipeline marker posts they had purchased was fading significantly.

It turned out that two years earlier, a company in Jiangxi had selected JINPOWER’s pipeline marker posts to identify and guide underground pipeline routes. However, after two years of exposure to prolonged ultraviolet radiation, the markings on some of the posts had gradually become blurred and difficult to read.

Upon receiving the feedback, JINPOWER’s General Manager Zhang Lei and the product manager decided to personally visit the site to investigate. Once on-site, they carefully inspected the faded marker posts and communicated with the customer to jointly analyze the root cause of the issue.

After examination, it was found that, in addition to JINPOWER, two other suppliers had also provided products for the same project, and their products had experienced similar fading issues. At the time, this type of marker post was still a relatively new product in the industry, and the technology had not yet fully matured. The root cause of the fading was insufficient UV resistance of the coating. Different pigment colors had varying levels of UV resistance, which led to inconsistent fading—some markings remained visible, while others had already disappeared.

After identifying the cause, JINPOWER did not evade responsibility or shift blame. Instead, the company honestly explained to the customer that this was a technical issue and stated its willingness to take responsibility.

General Manager Zhang immediately proposed prioritizing the customer’s problem above all else, without considering cost. The first solution was to replace all marker posts. However, since the posts had already been installed underground, replacement would be time-consuming and labor-intensive, and the customer ultimately declined this option.

This put the JINPOWER team in a difficult position again, but they did not give up. Instead, they re-evaluated the problem and proposed a second solution: manufacturing protective sleeves. These sleeves could be directly installed over the existing marker posts, effectively covering the faded markings. Moreover, the sleeve color matched the original posts, ensuring that the visual appearance remained consistent without affecting readability.

This solution was approved by the customer. The JINPOWER team immediately began production of the protective sleeves. Soon, a batch of brand-new sleeves was completed and successfully delivered to the site.

Through the joint efforts of both parties, the faded marker posts were quickly restored, and the issue was fully resolved.

Looking at the refreshed marker posts, the customer expressed heartfelt gratitude:

“After this issue occurred, I also contacted the other two suppliers. One of them could no longer be reached, and the other said they had already exited the industry and could not provide any support. Only you came to the site after receiving feedback and specifically helped resolve the problem.”

JINPOWER’s “one-stop procurement with full-process care” super service is not only reflected in its products, but also in its concern and responsibility toward customers. “Super service” means always putting the customer at the center, making every effort to solve problems, deliver comprehensive support, and meet customer needs without compromise.