Customer Story: An Emergency Shipment

May 13, 2026

In Nanjing, a customer placed an order for a batch of customized printed warning tape in boxed packaging. Both parties had originally agreed on the delivery schedule, and Jinneng Electric had already completed production in advance and prepared to ship the goods that morning.

However, just before dispatch, the customer suddenly called in with an urgent request: due to a change in circumstances, the warning tape had to be put into use on the same day. The tone on the phone was filled with anxiety and helplessness. Upon hearing this, the employees at Jinneng Electric also became extremely concerned.

They immediately sprang into action, contacting multiple logistics and express companies, but all responses were the same—none could guarantee delivery within such a short timeframe. Just when it seemed there was no solution, Chairman Li proposed a bold idea: try air freight.

At that time, air transport was not as widely used for such deliveries as it is today, but Chairman Li firmly believed it was feasible. The team quickly searched for air freight contacts and, after several rounds of inquiries, confirmed that same-day delivery via air was indeed possible, bringing renewed hope.

However, the challenge was far from over. The air cargo service had a drop-off point in the city, but goods could only be transferred to Zhengding Airport within a fixed afternoon time window. This meant that even if air freight was chosen, the shipment would still miss the earliest possible flight and delay the customer’s use.

The team did not give up. They decided to personally deliver the goods directly to Zhengding Airport. A vehicle was quickly arranged, and the shipment was rushed to the airport for air cargo processing. After intense coordination and effort, the batch of warning tape was finally delivered to the customer within just over two hours.

Since then, the company has continuously innovated emergency delivery solutions, including air transport and dedicated vehicle dispatch, to meet urgent customer needs. Although these methods may increase operational costs, Jinneng Electric has always upheld its commitment of “delivering ahead of schedule and arriving on time,” ensuring customers receive satisfactory products at the earliest possible moment.

“Never look for reasons why it can’t be done—only look for ways to make it happen.”

No matter what difficulties arise, as long as you refuse to give up, think proactively, and dare to innovate, there will always be a solution.