Wata kiran waya ta katse nutsuwar da ke ofishin JINPOWER kwatsam. A ɗayan gefen layin, wata murya mai cike da damuwa ta ba da rahoton wata babbar matsala: rubutun da ke kan sandunan alamar bututun da suka saya yana shuɗewa sosai.

Ashe, shekaru biyu da suka gabata, wani kamfani a Jiangxi ya zaɓi sandunan alamar bututun JINPOWER domin gano da kuma nuna hanyoyin bututun ƙarƙashin ƙasa. Sai dai, bayan shekaru biyu na fuskantar hasken ultraviolet na dogon lokaci, alamomin da ke kan wasu daga cikin sandunan sun fara dusashewa a hankali kuma suka zama masu wahalar karantawa.

Bayan karɓar wannan bayani, Babban Manajan JINPOWER Zhang Lei da manajan samfur suka yanke shawarar zuwa wurin da kansu domin bincike. Da suka isa wurin, sun duba sandunan alamomin da suka dusashe a hankali kuma suka tattauna da abokin ciniki domin su yi nazari tare kan ainihin dalilin matsalar.

Bayan bincike, an gano cewa, ban da JINPOWER, wasu masu samar da kayayyaki biyu ma sun samar da kayayyaki domin wannan aikin, kuma kayayyakinsu sun fuskanci irin wannan matsalar shuɗewa. A wancan lokacin, irin wannan sandar alama sabuwar siga ce a masana'antar, kuma fasahar ba ta kai ga cikakken balaga ba. Ainihin dalilin shuɗewar shi ne rashin isasshen juriyar rufin saman kayan ga hasken UV. Launuka daban-daban na pigment suna da matakan juriyar UV daban-daban, wanda ya haifar da shuɗewa ba iri ɗaya ba—wasu alamomi sun ci gaba da bayyana, yayin da wasu kuma tuni suka ɓace.

Bayan gano dalilin, JINPOWER ba ta guje wa alhaki ko jefa laifi ga wani ba. A maimakon haka, kamfanin ya bayyana wa abokin ciniki da gaskiya cewa wannan matsala ce ta fasaha, kuma ya nuna shirinsa na ɗaukar alhaki.

Babban Manaja Zhang nan take ya ba da shawarar a fifita matsalar abokin ciniki fiye da komai, ba tare da la'akari da farashi ba. Mafita ta farko ita ce a maye gurbin dukkan sandunan alamar. Amma, tun da an riga an girka sandunan a ƙarƙashin ƙasa, maye gurbinsu zai ɗauki lokaci da ƙoƙari mai yawa, don haka abokin cinikin ya ƙi wannan zaɓin a ƙarshe.

Wannan ya sake jefa ƙungiyar JINPOWER cikin mawuyacin hali, amma ba su yi kasa a gwiwa ba. Maimakon haka, sun sake nazarin matsalar kuma suka gabatar da mafita ta biyu: ƙera murfin kariya. Ana iya girka waɗannan murfuna kai tsaye a kan sandunan alamar da ake da su, domin su rufe rubutun da ya dusashe yadda ya kamata. Bugu da ƙari, launin murfin ya dace da na asalin sandunan, wanda ya tabbatar da cewa kamannin gani ya kasance iri ɗaya ba tare da shafar iya karantawa ba.

Abokin cinikin ya amince da wannan mafita. Ƙungiyar JINPOWER ta fara samar da murfunan kariya nan take. Ba da daɗewa ba, an kammala wani rukuni na sabbin murfuna kuma an kai su wurin cikin nasara.

Ta hanyar haɗin gwiwar ɓangarorin biyu, an gyara sandunan alamomin da suka dusashe cikin sauri, kuma an warware matsalar gaba ɗaya.

Yayin da yake kallon sabbin sandunan alamar da aka gyara, abokin cinikin ya nuna godiyarsa ta zuciya:

“Bayan wannan matsala ta faru, na kuma tuntuɓi sauran masu samar da kayayyaki biyu. Ba a iya samun ɗayansu kuma, ɗayan kuma ya ce ya riga ya fice daga masana'antar kuma ba zai iya ba da wani tallafi ba. Ku kaɗai kuka zo wurin bayan karɓar bayanin kuma kuka taimaka musamman wajen warware matsalar.”

Babban sabis na JINPOWER na “sayayya a wuri guda tare da kulawa a duk tsawon tsari” ba ya bayyana ne kawai a cikin samfurorinta ba, har ma a cikin kulawa da alhakin da take ɗauka ga abokan ciniki. “Babban sabis” yana nufin koyaushe a sanya abokin ciniki a tsakiya, a yi iya ƙoƙari wajen warware matsaloli, a ba da cikakken tallafi, da kuma biyan bukatun abokin ciniki ba tare da rangwame ba.